Frontier Communications Corporation is a telephone company in the United States and is the fourth largest provider of digital subscriber line (based on coverage area) in the United States.
How to reach a person at Frontier Communications
Main: (203) 614-5600
Customer Service: (800) 921-8101
Frontier Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Frontier Communications
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Frontier Communications
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Frontier Communications's mailing address
401 Merritt 7
Norwalk, CT 06851
Frontier Communications's social media channels
Frontier Communications's executive customer service contacts
Primary Contact
Charlon McIntosh
EVP, Chief Consumer Operations Officer
401 Merritt 7
Norwalk, CT 06851
charlon.mcIntosh@ftr.com
Secondary Contact
John Harrobin
EVP, Consumer
401 Merritt 7
Norwalk, CT 06851
john.harrobin@ftr.com
Chief Executive
Nick Jeffery
President and CEO
401 Merritt 7
Norwalk, CT 06851
nick.jeffery@ftr.com
Can also try OfficeOfThePresident@ftr.com
Frequently asked questions about Frontier
You can reach Frontier’s customer support through the following channels:
Phone: For anything urgent, call them 24/7 at (800) 921-8101.
Chat: Visit the Frontier Communications Customer Service page and use the chat feature to get help with all things Frontier.
Yes, Frontier Communication’s customer service operates 24 hours a day.
Yes, Verizon still owns its Internet division, Frontier Communications. Frontier Communications operates as a separate brand and company, using its own name on bills and for customer-facing services.
Send an email to support@frontier.com.
Yes, Frontier Communications offers 24-hour customer support: (800) 921-8101.
Yes, Frontier Communications provides home phone services in addition to other offerings.
Yes, Frontier offers international calling services.
Yes, Frontier supports long-distance calls.
Contact their customer support via chat, or by phone at (800) 921-8101.
Frontier Communications is a publicly traded company. Various entities, including Verizon, previously owned it, but it is now independent.
Frontier Communications is an American telecommunications company that offers broadband internet, digital television, and technical support to residential and business customers in 25 states.
Yes, Frontier Communications operates as a telecommunications provider in the United States.
Frontier primarily focuses on internet, TV, and phone services. While they don’t offer standalone email services, they may provide email accounts as part of their bundled services.
How to get professional help with your Frontier Communications problem
If you need help with a Frontier Communications problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 10, 2024.