Gate 1 Travel is a privately held company that offers escorted tours, European river cruises, independent vacations and international vacation packages.
Gate 1 Travel Responsiveness rating
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What you need to know about Gate 1 Travel
We get few complaints about Gate 1 Travel. It canceled these customers' flights without explaining why.
How to resolve a problem with Gate 1 Travel
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Gate 1 Travel's mailing address
455 Maryland Drive
Fort Washington, PA 19034
https://www.gate1travel.com/
Gate 1 Travel's executive customer service contacts
Primary Contact
Mark Kastner
Vice President Reservations & Service
455 Maryland Drive
Fort Washington, PA 19034
mkastner@gate1travel.com
Secondary Contact
Ilene Pipano
Senior Vice President
455 Maryland Drive
Fort Washington, PA 19034
ipipano@gate1travel.com
Chief Executive
Dani Pipano
President
455 Maryland Drive
Fort Washington, PA 19034
dpipano@gate1travel.com
Frequently asked questions about Gate 1 Travel
To contact Gate 1 Travel customer service, you have a few options:
1. Phone: Call their customer service line at (800) 682-3333 or (215) 572-7676. This number is available 24/7 for any inquiries or assistance you may need.
2. Email: If you prefer email communication, you can fill out the form on its website with your questions or comments. Make sure to include your Reservation Number to help them locate your booking and provide a faster response. However, do not submit sensitive personal information such as credit card numbers or bank account details through email.
3. Insurance inquiries: If you purchased insurance from Gate 1 Travel and need to file a claim or require assistance, contact Arch Insurance:
- For Customer Service: Call (844) 827-9996.
For emergency assistance during your trip: Call (844) 827-9991 from the U.S. or Canada, or +1-443-470-7142 (collect) worldwide.
To contact Gate 1 Travel’s customer service via email, fill out the form on its website with your questions or comments. Requests are answered in the order they are received, usually within a few business days. Remember to include your Reservation Number to help them locate your booking and provide an accurate and faster response. However, do not submit sensitive personal information such as credit card numbers or bank account details through email.
Gate 1 Travel’s Reservations Department is available during the following hours:
- Monday - Friday: 9:00 a.m. to 9:00 p.m.
- Saturday: 9:00 a.m. to 5:30 p.m.
- Sunday: 9:00 a.m. to 5:30 p.m.
For 24-hour emergency assistance, you can reach Gate 1 Travel at the following numbers:
- From USA & Canada: (215) 572-7676
From overseas: +1-215-572-7676
To obtain a refund from Gate 1 Travel, follow these steps:
1. Contact Gate 1 Travel: Contact customer service by phone at (215) 572-7676 or via their online contact form. Explain your situation and request a refund. Be prepared to provide details about your booking, such as the trip name, departure date, and booking reference number.
2. Check the refund policy: Review Gate 1 Travel’s refund policy. The amount you can receive as a refund depends on factors like the cancellation window and any penalties. Gate 1 typically offers partial refunds if you cancel more than a few days before the trip.
3. Travel Protection and Cancel for Any Reason Waiver (CFAR):
- Consider whether you purchased travel protection or the Cancel for Any Reason Waiver (CFAR). These options can provide additional coverage for cancellations due to unforeseen circumstances.
- The CFAR allows you to cancel up to 72 hours before departure for any reason not covered in the Travel Protection Plan.
4. Document your request: Keep records of your communication with Gate 1 Travel. Note dates, names of representatives, and details of your refund request.
5. Be patient: Refunds can take time. Gate 1 Travel will process your refund with the airline, which may take up to 6 weeks. It might take longer in exceptional cases (such as medical reasons or airline bankruptcy).
Remember that individual experiences may vary. Some travelers have reported successful refunds, while others have faced challenges.
Gate 1 Travel does not offer live chat support.
If you need to change or modify your Gate 1 Travel booking, follow these steps:
- Check fixed change fee:
- First, review the fixed change fees to check if a change is allowed. You can find these fees in your ticket email or the MyGate1 platform.
- If your ticket states that changes are not allowed, Gate 1 probably won’t be able to help you, as per the airline’s conditions. Similarly, if a ticket is non-changeable, no refund can be offered.
- Calculate estimated fare difference:
- Do a new search online with your desired dates, times, and route.
- Select the preferred flight(s) and check the new ticket price.
- Subtract the old/original ticket price (stated in your confirmation email or invoice) from this new ticket price.
- This will give you an estimated fare difference: New ticket price - old ticket price = estimated fare difference.
- Request the change:
- If you know the costs involved and exactly what change needs to be made, start a change request on the Gate 1 website.
- Gate 1 will call you to discuss your options, and send you an online pay link if you approve the fees.
- Your calculation is an estimate, and the fare difference might be higher.
- The company can only process your change request if:
- The leading booker (the person who created and confirmed the booking) requests the change.
- Your new flights are operated by the same airline as your original booking.
- You have requested only one change (multiple requests cannot be handled).
Remember that airlines typically charge two fees for changes:
- Fixed change fee.
- Fare difference.
If you’re an international customer and need to reach Gate 1 Travel for customer service, you can call their 24-hour emergency assistance number:
From USA & Canada: (215) 572-7676
From Overseas: +1-215-572-7676
.
To file a complaint with Gate 1 Travel customer service, you have a few options:
- Phone: Call their customer service number at (800) 682-3333.
- Email: Send an email to info@gate1travel.com.
Contact Form: Fill out the contact form on their website with your questions or comments.
How to get professional help with your Gate 1 Travel problem
If you need help with a Gate 1 Travel problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 12, 2024.