Global Entry Customer Service Contacts

Global Entry is a U.S. Customs and Border Protection (CBP) program that permits expedited clearance for pre-approved, low-risk travelers when they arrive in the United States. Members enter the U.S. through automatic kiosks at selected airports.

How to reach a person at Global Entry

Main: 202-344-2738

Customer Service: (877) 227-5511

International:  (202) 325-8000

https://help.cbp.gov/app/ask

https://www.cbp.gov/travel/trusted-traveler-programs/global-entry

Global Entry Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time.

(Telecommunications device for the hearing impaired: 1-800-877-8339

What you need to know about Global Entry

We receive some complaints about Global Entry. Here's one reader who was kicked out of the Global Entry program because he was shopping too hard, and here's a problem with a Global Entry fingerprint.

How to resolve a problem with Global Entry

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Global Entry's mailing address

Global Entry's social media channels

Facebook

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LinkedIn group is closed to the public.

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Global Entry.

Global Entry's executive customer service contacts

It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.  

Use the recommended phone and email systems first.  If unable to resolve your problem, it is more effective to contact your United States congressperson for your district and request help from their office.