Alliant Credit Union is a member-owned financial cooperative headquartered in Chicago, Illinois. It provides exclusive benefits to employees, retirees, and members of qualifying organizations and their family members; any member of the Foster Care to Success; and individuals who live or work in a qualifying community and their family members.
How to reach a person at Alliant Credit Union
Customer Service: (800) 328-1935
Alliant Credit Union Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Alliant Credit Union
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Alliant Credit Union
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Alliant Credit Union's mailing address
11545 West Touhy Avenue
Chicago, IL 60666
https://www.alliantcreditunion.org/
Alliant Credit Union's executive customer service contacts
Primary Contact
Colleen Bjerkness
Manager -Member Engagement
11545 West Touhy Avenue
Chicago, IL 60666
cbjerkness@alliantcreditunion.com
Secondary Contact
Norman Buchanan
Vice President, Member Experience
11545 West Touhy Avenue
Chicago, IL 60666
nbuchanan@alliantcreditunion.com
Philip Salis
Senior Vice President of Member Engagement
11545 West Touhy Avenue
Chicago, IL 60666
psalis@alliantcreditunion.com
Chief Executive
David Mooney
CEO
11545 West Touhy Avenue
Chicago, IL 60666
dmooney@alliantcreditunion.com
Frequently asked questions about Alliant Credit Union
- Toll-Free: (800) 328-1935
- Local: (773) 462-2000
For lost or stolen cards, you can contact the following numbers:
- Credit Card: (866) 444-8529
- ATM/Debit Card: (800) 328-1935
You can contact Alliant Credit Union USA’s customer service through the following methods:
- Phone: Call its customer service at (800) 328-1935. For international callers, please contact them at (773) 462-2000.
- Email: Send an email to chicu@alliantcreditunion.com.
Online: Visit their website and use the “Contact Us” form.
Send an email to chicu@alliantcreditunion.com.
Alliant Credit Union’s customer service is available 24/7. You can reach them anytime by calling their Member Care Center at (800) 328-1935. For international callers, please contact them at (773) 462-2000.
Contact the Member Care Center to cancel an order or a transaction with Alliant Credit Union. You can reach them at (800) 328-1935. If you’re calling from outside the United States, dial (773) 462-2000. Their customer service is available 24/7.
If you’re trying to stop automatic payments from your checking account, you should contact the company, municipality, or lender with which you have automatic payments and follow their cancellation policy. Please allow ample time for the transaction to be canceled (a minimum of three business days is typically required).
Alliant Credit Union primarily provides financial services like checking and savings accounts, credit cards, loans, and insurance. They typically do not sell physical products that would require a return. If you have a specific issue or concern related to a service provided by Alliant Credit Union, I recommend contacting their customer service directly. You can reach them at (800) 328-1935. If you’re calling from outside the United States, dial (773) 462-2000. Their customer service is available 24/7.
If you need a refund from Alliant Credit Union, the process may vary depending on the situation. Here are some general steps you can follow:
- Contact Alliant Credit Union: Contact the member care center at (800) 328-1935. If you’re calling from outside the United States, dial (773) 462-2000. Their customer service is available 24/7.
- Explain your situation: Explain why you believe you are entitled to a refund. This could be due to a billing error, fraudulent activity, or other issues.
- Follow their instructions: The representative will guide you through their refund process. This may involve filling out forms or providing additional information.
- Wait for a response: According to Alliant Credit Union’s contact page, they will acknowledge receipt of your request within five business days and provide you with a full response or resolution within 30 business days of receipt.
Alliant Credit Union offers several ways to get in touch with their customer service:
- Phone: You can reach them by phone at (800) 328-1935. This line operates 24/7.
- Email: You can email them using the Contact Us form on their website.
- International Calls: If you’re calling from outside the U.S., you can contact them at (773) 462-2000.
For lost or stolen cards, you can contact them at the following numbers:
- Credit Card: (866) 444-8529
ATM/Debit Card: (800) 328-1935
To change or modify an Alliant Credit Union service, you can follow these steps:
- Contact Alliant Credit Union: You can contact Alliant Credit Union’s customer service anytime at (800) 328-1935. For international callers, the number is (773) 462-2000.
- Online Banking: If you want to change your username, you can log in to Alliant Online Banking, click on “My Profile & Settings” at the top of the screen, then click on “Access & Security.” Click on “Change Username,” type in your new username, and click the “Check Availability” link to see if the username is available. If it’s available, type in your password and click "Submit".
- Phone Banking: If you want to create or change your phone banking PIN, you can do so through Alliant Online Banking. Choose “My Profile & Settings,” then “Self Service Telephone (SST)” and follow the prompts.
If you wish to file a complaint with Alliant Credit Union USA, you can follow these steps:
- Phone: You can contact them directly by calling their customer service at (800) 328-1935. If you’re calling from outside the U.S., the number is (773) 462-2000.
- Email: You can email them using the Contact Us form on their website.
- Mail: If your complaint is regarding the servicing of your loan, you can send a “Qualified Written Request” to the following address: ALLIANT CREDIT UNION, ATTN: CUSTOMER RESEARCH TEAM, MS-NOE, P.O. Box 66945, Chicago, IL 60666-0945. A “qualified written request” is a written correspondence that includes your name, account number, and the detailed reasons for the request.
How to get professional help with your Alliant Credit Union problem
If you need help with a Alliant Credit Union problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 29, 2024 and updated on March 12, 2024.