Founded in 1914, Greyhound is the largest provider of intercity bus transportation, serving over 3,800 destinations across the United States, Canada, and Mexico. Additional operating entities include: BoltBus, YO! Bus, Greyhound Express, and Greyhound Connect.
Greyhound is owned by FirstGroup plc, the leading transport operator in the United Kingdom and North America.
How to reach a person at Greyhound Bus Lines
Greyhound Bus Lines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Assistance for customers with disabilities: (800) 752-4841
TDD/TTY: (800) 345-3109 (5AM – 2AM Central time zone – days not specified)
Español: (800) 531-5332 (5:00AM – 2AM Central time zone – days not specified)
Baggage claims & service: (214) 849-6246 (7AM – 7PM Central time zone, Monday through Friday)
Customer service resources
Additional address:
PO Box 660362
Dallas, TX
Company states, “Please do not write to the local terminals for customer or baggage assistance matters.”
What you need to know about Greyhound Bus Lines
We receive many complaints about Greyhound Bus Lines. Here's a problem where it left its passengers out in the cold, and a Greyhound bus problem that turned into an expensive travel lesson.
How to resolve a problem with Greyhound Bus Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Greyhound Bus Lines mailing address
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
https://www.greyhound.com/
Greyhound Bus Lines social media channels
Greyhound Bus Lines executive customer service contacts
Primary Contact
Myron Watkins
Vice President, Customer Experience
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
myron.watkins@firstgroup.com
Secondary Contact
Bill Blankenship
Chief Operating Officer
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
bill.blankenship@firstgroup.com
Chief Executive
Dave Leach
President and CEO
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
dave.leach@firstgroup.com
How to get professional help with your Greyhound Bus Lines problem
If you need help with a Greyhound Bus Lines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 8, 2015 and updated on March 26, 2024.