Hertz Customer Service Contacts

Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz also owns Dollar and Thrifty.

Hertz Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

The customer service line: (800) 654-4173 is open from 7 a.m.-7 p.m. Central Time.

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What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here's a customer who was overcharged for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn't know about. The company did not include a spare tire with this customer's car and refused to pay for towing. Recently, the company charged a customer, without giving them a rental car.

How to resolve a problem with Hertz

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Hertz's mailing address

8501 Williams Road
Estero, FL 33928
https://www.hertz.com/rentacar/reservation/

Hertz social media channels

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Hertz executive customer service contacts

Primary Contact
Lawanda Huff
Director, Customer Care
Hertz 5601 Northwest Expressway
Oklahoma City, OK 73132
lhuff@hertz.com
405-429-8385

Chief Executive
Stephen Scherr
President and Chief Executive Officer
8501 Williams Road
Estero, FL 33928
stephen.scherr@hertz.com

How to get professional help with your Hertz problem

If you need help with a Hertz problem, you can contact our advocacy team or just push the button.

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