ITA Airways Customer Service Contacts

ITA Airways is the flag carrier of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia’s successor. The airline flies to over 70 scheduled domestic and is part of the SkyTeam alliance.

How to reach a person at ITA Airways

Customer Service: (866) 725-7077

Toll Free: (877) 793-1717

International: +39 06 85960020

800 936090 (Italy – Web and special assistance)

893 49049* (Italy – reservations and purchases)

specialassistance@ita-airways.com

ITA Airways Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For lost luggage:

Fax:  +39 06 65433114

bif@ita-airways.com

What you need to know about ITA Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ITA Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

ITA Airways mailing address

ITA Airways executive customer service contacts