Lands’ End Customer Service Contacts

The company markets traditionally-styled casual apparel for men, women, and children through its flagship and specialty catalogs, website, and about 15 free-standing retail stores, including shops in Germany, the UK, and Japan. It also has about 275 in-store Lands’ End Shops at Sears locations. Lands’ End also offers accessories, footwear and home goods, and logoed business apparel and products and also provides embroidery and monogramming. The company with the misplaced apostrophe in its name has greatly expanded its online presence, but it still mails more than 270 million catalogs annually.

How to reach a person at Lands’ End

Customer Service: 1-800-963-4816 -- Call or text, U.S. and Canada

Toll Free: 1-800-963-4816 -- Call or text, U.S

FAX : 1-800-963-4816 -- U.S. and Canada

International: (International Access Code) : + 1-608-935-6170 -- International hours of operation: 7:00 am to 11:00 PM CST, 7 days a week, 364 days a year. 

 International FAX number: (International Access Code) : 1-608-935-4000

landsend@landsend.com

websiteinquiry@landsend.com

Lands' End, Inc. Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Resources

Full contact details including international numbers

Help Centre

What you need to know about Lands’ End

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with Lands’ End

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Lands' End, Inc..

Lands’ End executive customer service contacts