Liberty Mutual Group is an American diversified global insurer and the fifth-largest property and casualty insurer in the United States. It is headquartered in Boston, MA.
How to reach a person at Liberty Mutual Insurance
Main: (617) 357-9500
Liberty Mutual Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Liberty Mutual Insurance
Liberty Mutual Insurance Company has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Liberty Mutual Insurance
As with many service providers, Liberty Mutual Insurance Company normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Liberty Mutual Insurance mailing address
175 Berkeley Street
Boston, MA 02116
Liberty Mutual Insurance executive customer service contacts
Primary Contact
Monica Caldas
Executive Vice President and Chief Information Officer
175 Berkeley Street
Boston, MA 02116
monica.caldas@libertymutual.com
Secondary Contact
Damon Hart
EVP, Deputy Chief Legal Officer
175 Berkeley Street
Boston, MA 02116
damon.hart@libertymutual.com
Chief Executive
Timothy M. Sweeney
CEO
175 Berkeley Street
Boston, MA 02116
timothy.sweeney@libertymutual.com
Frequently asked questions about Liberty Mutual
To contact Liberty Mutual customer service in the United States, you have a few options:
1. Online: Log in to your Liberty Mutual account to make updates, change policies, pay bills, and get answers to frequently asked questions. Note that they also have a mobile app.
2. Phone: Call their customer service department at (844) 669-3663. They are available 24/7 for claims, policy changes, and emergency roadside assistance.
Contact them at corporateinfo@libertymutual.com.
Liberty Mutual’s customer service operates 24/7 to assist policyholders and answer inquiries.
Canceling your Liberty Mutual insurance policy is a significant decision, and there are a few things to consider before doing so:
1. Gap in insurance: Be aware that having a gap in your insurance coverage can have consequences. These may include state fines, a suspended license, increased liability in an accident, and higher premiums on future policies.
2. Benefits and discounts: Evaluate the entire package before switching insurers. Liberty Mutual policies include benefits beyond the policy itself. Ensure you’re getting all the discounts you qualify for.
3. Eligibility for lower rates: If you’ve been a Liberty Mutual customer for at least three years, you may be eligible for a new rate on your insurance policy. Contact customer service to explore your options.
4. Moving to a new state: If you’re moving to a different state, Liberty Mutual can help ease the transition. You may not need to switch providers. Call them at (800) 290-8711 to get a quote for insurance in your new home state.
The process and possible fees for canceling your policy vary based on your state’s insurance regulations. Contact Liberty Mutual’s customer service experts, who’ll guide you through the cancellation process. You can call them at (800) 290-8711.
Getting a refund from Liberty Mutual in the U.S. depends on your specific situation and the type of policy you have. Here are the steps you can take:
- Check Your eligibility: First, determine your eligibility for a refund. Liberty Mutual offers full refunds only in certain situations and states. For instance:
- If you cancel your policy within the first 30 days of purchase, you might be eligible for a full refund, depending on your state’s laws.
- You might also get a full refund if you cancel your policy after the billing period ends and have already paid for the next period in advance.
- Know the rules: Liberty Mutual does not charge cancellation fees, but there might be a penalty if you cancel your policy before it expires. This early-cancelation penalty is a percentage of the unused premium. The amount varies by state and policy type.
- Calculate Your refund: To estimate your refund amount, use Liberty Mutual’s online refund calculator, call customer service, or review your state’s insurance laws.
- Contact customer service:
- Online: Log in to your Liberty Mutual account to manage your policy and initiate the cancellation process.
- Phone: Call Liberty Mutual’s customer service at (800) 290-8711 to discuss your refund options.
Remember that the refund process may take some time, so be patient. Liberty Mutual will issue refunds by check or with a credit to the account used to make your most recent payment.
Liberty Mutual does not currently offer live chat support on their website.
If you need to change or modify your Liberty Mutual insurance policy, you have a few options:
- Online account:
- The fastest and most convenient way to manage your policy is through your online account.
- Log in to your account to:
- View your policy details: Get an overview of your coverage, billing, and other important information.
- Make changes: Update your contact information, add or remove drivers, or adjust your coverage.
- Access ID cards and policy documents: Download your insurance ID cards and view other relevant documents.
- Update billing preferences: Adjust your payment type, date, and frequency.
- You can do all of this online, 24/7.
- Phone:
- If you prefer to speak with a representative, call Liberty Mutual’s customer service at (800) 290-8711.
- They can assist you with any changes or modifications you need to make to your policy.
If you’re an international customer and need to contact Liberty Mutual from outside the U.S., you can reach them at +1-800-290-7933.
To file a complaint with Liberty Mutual U.S. customer service, you have a few options:
- Online account:
- Phone:
- If you prefer to speak with a representative, call customer service at (800) -290-8711.
How to get professional help with your Liberty Mutual Insurance problem
If you need help with a Liberty Mutual Insurance problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 22, 2024 and updated on March 12, 2024.
