McDonald’s Customer Service Contacts

McDonald’s is an American fast-food restaurant chain.

How to reach a person at McDonald’s

McDonald’s Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about McDonald’s

A vast majority of McDonald's cases are resolved in real-time at the restaurant location.

How to resolve a problem with McDonald’s

Contact the company via its franchise location or reach out through its website.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

McDonald’s mailing address

Hamburger University
110 N Carpenter St
Chicago, IL 60607
https://www.mcdonalds.com/us/en-us.html

Use the contact us form to reach McDonald’s through normal channels.

McDonald’s social media channels

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McDonald’s executive customer service contacts

Primary Contact
Mason Smoot
Senior Vice President and Chief Restaurant Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
mason.smoot@us.mcd.com
(630) 623-3000

Secondary Contact
Joseph M. Erlinger
President, Mcdonald's (USA)
Hamburger University
110 N Carpenter St
Chicago, IL 60607
joe.erlinger@us.mcd.com
(312) 241-5633

Tabassum Zalotrawala
Chief Development Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
tabassum.zalotrawala@us.mcd.com

Chief Executive
Chris Kempczinski
President and Chief Executive Officer
Greater Chicago Area, United States
chris_kempczinski@us.mcd.com
(847) 646-2000

How to get professional help with your McDonald’s problem

If you need help with a McDonald’s problem, you can contact our advocacy team or just push the button.

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