Mercedes Benz USA (MBUSA) Customer Service Contacts

Mercedes Benz USA (MBUSA) was founded in 1965 and over the following years, MBUSA grew into a nationwide organization employing over 1,600 people. The company has 368 associated dealerships that employ over 22,000 people.

Mercedes Benz USA (MBUSA) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100

What you need to know about Mercedes Benz USA (MBUSA)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mercedes Benz USA (MBUSA)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Mercedes Benz USA (MBUSA) mailing address

1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
https://www.mbusa.com/en/home

Mercedes Benz USA (MBUSA) social media channels

Mercedes Benz USA (MBUSA) executive customer service contacts

Primary Contact
Britta Seeger
Head of Marketing & Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
britta.seeger@mercedes-benz.com
(248) 991-6700

Tel  +49 711 1797150

Secondary Contact
Monique Harrison
GM, Head of Brand Marketing
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
monique.harrison@mbusa.com
(770) 705-2656

Jay Schmid
General Manager, After Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
jay.schmid@mbusa.com

Ola Kaellenius 
Stuttgart, Baden-Württemberg, Germany
Chairman of the Board of Management
Mercedes-Benz Group AG
(503) 745-8000
(248) 991-6700

Chief Executive
Dimitris Psillakis
President and CEO Mercedes-Benz North America
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
dimitris.psillakis@mbusa.com
+30 694 434 4833

How to get professional help with your Mercedes Benz USA (MBUSA) problem

If you need help with a Mercedes Benz USA (MBUSA) problem, you can contact our advocacy team or just push the button.

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