Nelnet Customer Service Contacts

Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.

How to reach a person at Nelnet

Main: (402) 458-2370

Toll Free:  (402) 458-2370

nelnetcommunications@nelnet.net

help@nelnet.net

https://www.nelnet.com/welcome

Nelnet Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Contact form

What you need to know about Nelnet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nelnet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Nelnet's mailing address

General correspondence

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

Documents related to deferment, forbearance, repayment plans, or enrollment status changes

Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims

Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Documents related to bankruptcy claims

Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Nelnet's social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Nelnet.

Nelnet's executive customer service contacts