Norwegian Cruise Line (NCL) Customer Service Contacts

Norwegian Cruise Line Corporation (NCL) is an American company operating cruise line headquartered in Miami. The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required.

How to reach a person at Norwegian Cruise Line (NCL)

Customer Service:  (866) 234-7350

Toll Free: (866) 625-1164

International: (305) 436-4000

Norwegian Cruise Line (NCL) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Before your cruise:  800-327-7030 Hours of Operation  Mon-Fri: 8am – Midnight ET, Sat-Sun: 9am – 9pm ET

After your cruise:  https://www.ncl.com/case-submission

What you need to know about Norwegian Cruise Line (NCL)

NCL runs a tight ship, when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn't make a cruise because of a hurricane.

How to resolve a problem with Norwegian Cruise Line (NCL)

NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. For tips on how to resolve a problem with NCL, check out our guide to cruising.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Norwegian Cruise Line (NCL) mailing address

7665 Corporate Center Dr.
Miami, FL 33126
https://www.ncl.com/

Norwegian Cruise Line (NCL) social media channels

Norwegian Cruise Line (NCL) executive customer service contacts

Primary Contact
Katty Byrd
Vice President, Guest Services
7665 Corporate Center Dr.
Miami, FL 33126
kbyrd@ncl.com

Secondary Contact
Chad Berkshire
Senior Vice President, Revenue Management
7665 Corporate Center Dr.
Miami, FL 33126
cberkshire@ncl.com

David J. Herrera
Senior Vice President, Brand Finance & Strategy
7665 Corporate Center Dr.
Miami, FL 33126
dherrera@ncl.com

Chief Executive
Harry Sommer
President and Chief Executive Officer
7665 Corporate Center Dr.
Miami, FL 33126
hsommer@ncl.com
(305) 436-4000

How to get professional help with your Norwegian Cruise Line (NCL) problem

If you need help with a Norwegian Cruise Line (NCL) problem, you can contact our advocacy team or just push the button.

Get Help