Peloton Interactive Customer Service Contacts

Peloton Interactive, Inc. is an American exercise equipment and media company based in New York City. The company’s products are stationary bicycles, treadmills, and indoor rowers equipped with Internet-connected touch screens that stream live and on-demand fitness classes through a subscription service. 

How to reach a person at The Peloton

Customer Service: (866) 679-9129

Peloton Interactive Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Peloton Interactive

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Peloton Interactive

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Peloton Interactive mailing address

441 Ninth Ave
6th Floor
New York, NY 10001
https://www.onepeloton.com/

LONDON HEADQUARTERS
1 Langley St
London WC2H 9JG

BERLIN HEADQUARTERS
Karl-Liebknecht-Straße 29A
Neue Schönhauser Straße 3-5

SYDNEY HEADQUARTERS
Level 1, 20 Martin Place
Sydney NSW 2000

Peloton Interactive executive customer service contacts

Primary Contact
Jared Roth
Senior Manager, Consumer Strategy & Insights
441 Ninth Ave
6th Floor
New York, NY 10001
jared.roth@onepeloton.com
(646) 277-4497

jared.roth@pelotoncycle.com (passed)

Secondary Contact
Rick Paster
Vice President, M&A& Sales Operations& Project Management Office
441 Ninth Ave
6th Floor
New York, NY 10001
rick.paster@onepeloton.com

Chief Executive
Barry McCarthy
President and CEO
441 Ninth Ave
6th Floor
New York, NY 10001
barry.mccarthy@onepeloton.com
(646) 468-4890

How to get professional help with your Peloton Interactive problem

If you need help with a Peloton Interactive problem, you can contact our advocacy team or just push the button.

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