Philippine Airlines (PAL) is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay City, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name.
How to reach a person at Philippine Airlines
Philippine Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
For mileage/rewards issues, email mabuhaymiles@philippineairlines.com
What you need to know about Philippine Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Philippine Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Philippine Airlines mailing address
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
https://www.philippineairlines.com/en
Philippine Airlines social media channels
Philippine Airlines executive customer service contacts
Primary Contact
Dianne Crisostomo
Customer Service Manager
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
dianne_crisostomo@pal.com.ph
Secondary Contact
Beda Badiola
Senior Vice President, Operations
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
Beda_Badiola@pal.com.ph
Jaime J Bautista
President & Chief Operating Officer
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
Jaime_Bautista@pal.com.ph
Chief Executive
Lucio C. Tan
Chief Executive Officer
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
lucio_tan@pal.com.ph
How to get professional help with your Philippine Airlines problem
If you need help with a Philippine Airlines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 24, 2015 and updated on March 26, 2024.