Qantas Airways Customer Service Contacts

Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Qantas also owns the low-cost airline Jetstar. Qantas is a founding member of the Oneworld airline alliance.

Qantas Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Customer Care form

What you need to know about Qantas Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Qantas Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Qantas Airways mailing address

10 Bourke Road
Mascot
NSW, Australia 2060
https://www.qantas.com/us/en.html

Qantas Airways social media channels

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Executive Contacts

Rhonda Fong, Executive Relations, RhondaFong@qantas.com.au, or try: ccexec@qantas.com.au

Qantas Airways executive customer service contacts

Primary Contact
Stephen Thompson
Senior Executive Vice President, The Americas
8000 World Way West,
Los Angeles, California 90045
sthompson@qantas.com.au

Secondary Contact
Vanessa Hudson
Chief Financial Officer
8000 World Way West,
Level 2
Los Angeles, California 90045
vhudson@qantas.com.au

LinkedIn

Andrew David
Chief Executive Officer Qantas International
10 Bourke Road
Mascot
NSW, Australia 2060
andrewdavid@qantas.com.au

Chief Executive
Alan Joyce
Chief Executive Officer
10 Bourke Road
Mascot
NSW, Australia 2060
ajoyce@qantas.com.au

or try Alanjoyce@qantas.com.au

How to get professional help with your Qantas Airways problem

If you need help with a Qantas Airways problem, you can contact our advocacy team or just push the button.

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