Radio Shack is the brand name of an American franchise of wireless and electronics stores, it was established in 1921 and today owned by the Standard General affiliate General Wireless. It has over 1700 stores nationwide.
How to reach a person at Radio Shack
Main: (817) 415-3700
Customer Service: (800) 843-7422
Toll Free: (800) 843-7422
Radio Shack Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Radio Shack
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Radio Shack
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Radio Shack's mailing address
801 NE 38th Street
Fort Worth, TX 76106
Radio Shack's executive customer service contacts
Primary Contact
Rossa Nichols
Sr. Manager Customer Care - Store Support
801 NE 38th Street
Fort Worth, TX 76106
Rossa.Nichols@radioshack.com
Secondary Contact
Anthony Harmon
Vice President, Retail Sales
801 NE 38th Street
Fort Worth, TX 76106
Anthony.Harmon@radioshack.com
Chief Executive
Steve Moroneso
Chief Executive Officer at General Wireless DBA RadioShack
801 NE 38th Street
Fort Worth, TX 76106
steve.moroneso@radioshack.com
Frequently asked questions about Radio Shack
To contact RadioShack customer service, you have a few options:
1. Email: You can submit your inquiries via email. Send your detailed message to customerservice@radioshack.com. Please note that responses to emails may not be immediate.
2. Phone: You can call RadioShack customer service at the following numbers:
Main Line: (817) 415-3700
Customer Service: (800) 843-7422 (toll-free).
You can email them at customerservice@radioshack.com
RadioShack’s customer service hours in the United States are 24 hours daily, Monday through Friday.
To cancel your RadioShack order, follow these steps:
- Tap “My Profile” in the RadioShack app.
- Select “Orders” to view your recent orders.
- Choose the order you want to cancel.
Tap “Cancel” to initiate the cancellation process.
To request a refund from RadioShack in the United States, follow these steps:
- Visit the RadioShack Return Page.
- Enter your registered email address.
- Click on “Start a Return.”
- Select the item from your order list that you want to return.
- You will receive a return shipping label if you are eligible for a refund. Attach this label to your package.
Remember that RadioShack has a 30-day return policy for most products. However, there are some exceptions, so check their specific guidelines.
Remember to bring your original receipt when requesting a refund.
RadioShack does not currently offer live chat support on their website.
To modify or change a RadioShack order in the United States, follow these steps:
1. Contact Customer Service: Reach out to RadioShack’s customer service at (800) 843-7422. Explain that you need to modify your order. They will guide you through the process and assist with any changes you want.
2. Provide Order Details: Be ready to provide your order number and any relevant information about the items you want to modify. This will help the customer service representative locate your order quickly.
3. Specify Changes: Communicate the changes you want to make. Whether it’s adding or removing items, changing quantities, or updating shipping information, be specific about your requirements.
4. Follow Their Instructions: The customer service representative will guide you on the next steps. They may update your order directly or provide instructions on how to do it online.
Radio Shack’s customer service can be reached through the following channels:
1. Phone Contacts:
- Main: (817) 415-3700
- Customer Service: (800) 843-7422
- Toll-Free: (800) 843-7422 (Press 9 for corporate operators)
2. Email Contacts:
- General Email: help@radioshack.com
3. Social Media Contacts:You can also reach out to them via their Contact Us page.
To file a complaint with Radio Shack’s U.S. customer service, follow these steps:
1. Contact Customer Service Directly:
- Call Radio Shack’s customer service at the following numbers:
- Main: (817) 415-3700
- Customer Service: (800) 843-7422
- Toll-Free: (800) 843-7422 (Press 9 for corporate operators)
- Alternatively, you can email them at help@radioshack.com.
2. Social Media Contacts:
- You can also reach out to them via their Contact Us page.
3. Be Prepared and Persistent:
- Keep detailed records of your interactions.
- Investigate common issues reported by customers and understand how they were resolved.
- If needed, follow up on your queries.
4. Alternatively, you can use the DoNotPay demand letter or court filing forms.
How to get professional help with your Radio Shack problem
If you need help with a Radio Shack problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 10, 2024.