Samsung Electronics Customer Service Contacts

Samsung Electronics America is a consumer electronics company based in Ridgefield Park, NJ. It is a wholly-owned subsidiary of Samsung Electronics.

How to reach a person at Samsung Electronics

Toll Free: 800-726-7864

Fax:  201-229-4029

https://www.samsung.com/us/

Samsung Electronics Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

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What you need to know about Samsung Electronics

We frequently receive complaints regarding Samsung. One customer reported that their phone was delivered to the wrong address, and although they were promised a refund it was never received. Another customer was not given the E-certificate they were promised. Additionally, a stove sold to a third customer was faulty and could not be repaired by Samsung, yet the customer has still not received a refund.

How to resolve a Samsung Electronics problem

Check our guide on getting an appliance repaired or replaced. Our guide to resolving any customer service problem will help you with your Samsung problem. Please contact our advocacy team directly if Samsung won't help you.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Samsung Electronics's mailing address

Samsung Electronics's social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Samsung Electronics.

Samsung Electronics's executive customer service contacts

Christopher Kim
Vice President Customer Care
c.kim@samsung.com