Sandals Customer Service Contacts

Sandals Resorts owns and operates about a dozen resorts in the Caribbean. The all-inclusive resorts, located in Antigua, the Bahamas, Jamaica, and St. Lucia, cater to couples and offer such upscale amenities as gourmet dining, spa services, scuba diving and golf.  The company additionally owns Beaches resorts that cater to families. The company was founded in 1981.

If Sandals canceled your vacation during the pandemic, here’s what you need to know:  Can Sandals cancel my vacation and refuse to give me a refund?

How to reach a person at Sandals 

Main: (876) 979-9130

Customer Service: (800) 213–7831

Toll Free : (888)726-3257

mail@grp.sandals.com

customersupport@sandals.com

info@beaches.com

Sandals Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

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What you need to know about Sandals 

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with Sandals 

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. 

Unique Vacations
4950 SW 72nd Avenue, STE: 201,
Miami, FL 33155
(305) 284-1300 or (800) 327-1991
Fax: (305) 284-1336 (General/Customer Service)

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Sandals mailing address

Sandals social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Sandals.

Sandals executive customer service contacts