Sony is a Fortune 500 multinational corporation headquartered in Tokyo, Japan. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.
Sony Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
What you need to know about Sony
We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. Also, this customer sent in their laptop for repairs, but received it back in a worse condition.
How to resolve a problem with Sony
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Sony mailing address
25 Madison Avenue
New York, NY 10016
https://www.sony.com/
Sony social media channels
Sony executive customer service contacts
Primary Contact
Cheryl Goodman
Vice President of Corporate Communications
25 Madison Avenue
New York, NY 10016
cheryl.goodman@sony.com
Secondary Contact
Mike Fasulo
President and COO Sony Electronics
25 Madison Avenue
New York, NY 10016
michael.fasulo@am.sony.com
Chief Executive
Kenichiro Yoshida
President and CEO
1-7-1 Konan
Minato-Ku
Tokyo, Japan 108-0075
Kenichiro.Yoshida@jp.sony.com
81-3-6748-2111
Also try:
Kazuo Hirai Chairman, Kazuo.Hirai@jp.sony.com
How to get professional help with your Sony problem
If you need help with a Sony problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 12, 2015 and updated on March 26, 2024.