South African Airways Customer Service Contacts

South African Airways (SAA) is the national flag carrier and largest airline of South Africa, with headquarters in Airways Park on the grounds of OR Tambo International Airport near Johannesburg. The airline flies to 38 destinations worldwide from its hub at OR Tambo International Airport

How to reach a person at South African Airways

Main : (954) 769 5000

Toll Free : (954) 769-5023

Fax customer service : (954) 769 5069

SAAUSQueries@flysaa.com

https://www.flysaa.com/

South African Airways Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Customer service in South Africa:

customercare@flysaa.com

Tel : +27 11 978 2888

Fax : +27 11 978 9567

What you need to know about South African Airways

We receive occasional complaints about South African Airways. Here's one where a passenger heading to her mother's funeral was charged $5,900 by SAA for an economy-class ticket.

How to resolve a problem with South African Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

South African Airways mailing address

South African Airways social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at South African Airways.

South African Airways executive customer service contacts

Alternate email: ceo@flysaa.com