Southwest Airlines Customer Service Contacts

Southwest Airlines is a major U.S. airline and the world’s largest low-cost carrier. It is headquartered in Dallas.

How to reach a person at Southwest Airlines

Main: (480) 505-8899

Customer Service:  (800) 405 4318

For status of delayed baggage: (888) 202-1024

https://www.southwest.com/contact-us/contact-us.html

https://www.southwest.com/

Southwest Airlines Responsiveness rating

5/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

The main number, (214) 792-4000, is for the switchboard. Southwest will not direct customers to anyone who can help them.

What you need to know about Southwest Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Southwest Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Southwest Airlines mailing address

Southwest Airlines executive customer service contacts