T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.
T-Mobile Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about T-Mobile
We receive complaints about T-Mobile. For example, the company initially offered an upgrade to this customer, but later informed him he wasn't eligible. This customer was overbilled after canceling her phone. Also, the company failed to honor promotions.
How to resolve a problem with T-Mobile
T-Mobile is usually fast to respond to customer problems and resolves customer service disputes. . Here's our guide to resolving any cell phone problem.
Shopping T-Mobile
For personal: (800) 866-2453
For business: (855) 450-4703
General customer care and technical support
From the T-Mobile app, on a T-Mobile phone
From a T-Mobile phone: 611
Call: (800) 937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that a specialist can troubleshoot with you.
T-Mobile Internet Support
T-Mobile Home Internet Sales Support: (844) 839-5057
T-Mobile Home Internet Tech Support: (844) 275-9310
International Callers: +1-505-998-3793
Bill payment: Online, or by phone at (877) 453-1304.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
T-Mobile's mailing address
PO Box 37380
Albuquerque, NM 87176-7380
T-Mobile's executive customer service contacts
Primary Contact
Jon Freier
President, T-Mobile Consumer Group
PO Box 37380
Albuquerque, NM 87176-7380
jon.freier@t-mobile.com
Chief Executive
Mike Sievert
President and CEO
PO Box 37380
Albuquerque, NM 87176-7380
Mike.Sievert@t-mobile.com
425-378-4000
Frequently asked questions about T-Mobile
Shopping T-Mobile
For personal: (800) 866-2453
For business: (855) 450-4703
General customer care and technical support
From the T-Mobile app, on a T-Mobile phone
From a T-Mobile phone: 611
Call: (800) 937-8997
T-Mobile Internet Support
T-Mobile Home Internet Sales Support: (844) 839-5057
T-Mobile Home Internet Tech Support: (844) 275-9310
International Callers: +1-505-998-3793
Payment: Online, or by phone at (877) 453-1304.
T-Mobile Support page
Customer service is available 24/7.
If you’re calling internationally, dial +1-505-998-3793. Calls made to this number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. However, calls from landlines and non-T-Mobile phones will incur international long-distance charges.
Dial the following short codes to get specific information:
#BAL# (#225#): Check your account balance and last payment received info.
#MIN# (#646#): View your minute usage for the current billing cycle.
#MSG# (#674#): Check your message usage for the current billing cycle.
How to get professional help with your T-Mobile problem
If you need help with a T-Mobile problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 23, 2014 and updated on March 26, 2024.