Founded in 1988, Thai Airways is the flag carrier airline of Thailand. Thai is a founding member of the Star Alliance. From its hub at Suvarnabhumi Airport, near Bangkok, Thai flies to 78 destinations in 35 countries.
How to reach a person at Thai Airways
Main: +66 (2) 545-1000
Customer Service: +66 (2) 356-1111
Toll Free: (800) 426-5204
International: +66 (2) 545-1000
Thai Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer Service Resources
Complaints should include as much detail as possible regarding the flight. Include your ticket number, flight numbers with city pairs and dates of travel along with traveler names and your full mailing address.
Complaints should be forwarded by mail or online as follows:
Residents of USA, Canada & the Americas ONLY, please forward to laxclaim@thaiairwaysusa.com
Or by mail to:
Thai Airways International
Attn: LAX claims-LAXSRTG
222 N Sepulveda Blvd, suite 100
El Segundo, CA 90245
What you need to know about Thai Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Thai Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Thai Airways ends direct service to the US in October 2015. Most likely after this date, any contacts in the US will no longer be valid.
United States Head Office
Thai Airways International
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045
Telephone: (310) 646-3090
Fax: (310) 646-3094
laxairport@thaiairwaysusa.com
laxkktg@thaiairwaysusa.com
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Thai Airways mailing address
Thai Airways
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
https://www.thaiairways.com/
Thai Airways social media channels
Thai Airways executive customer service contacts
Primary Contact
Ron Mastrangelo
District Sales Manager Eastern Region USA & Canada
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045
mastrangelo.r@thaiairways.com
Secondary Contact
Sasiwimol Skulyong
Director - Customer Relations and Service Quality Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
sasiwimol.s@thaiairways.com
Mrs Manusnunt Sitthijirasin
Managing Director Customer Services Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
manusnunt.s@thaiairways.com
Teerapol Chotichanapibal
Executive Vice President, Commercial Department,
Teerapol.c@thaiairways.com
Chief Executive
Sorajak Kasemsuvan
President and Chief Executive Officer
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
Sorajak.k@thaiairways.com
+66 (2) 5451111
How to get professional help with your Thai Airways problem
If you need help with a Thai Airways problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 4, 2015 and updated on March 26, 2024.