Ticketmaster is an independent American ticket sales and distribution company. The company acts as an agent for clients to sell tickets via phone, online, or at a Ticketmaster location.
How to reach a person at Ticketmaster
Ticketmaster Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ticketmaster
We receive many complaints about Ticketmaster. We've advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn't even exist. Also, this customer was not refunded despite not being able to see a show.
How to resolve a problem with Ticketmaster
In our experience, Ticketmaster is not only unresponsive to customers but also is litigious. It has threatened to sue this site for publishing executive contacts, which automatically resulted in a one-star rating. Here's how to get a refund from Ticketmaster.
Ticketmaster
Attn: Fan Support
1000 Corporate Landing
Charleston, WV 25311
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Ticketmaster contact details
9348 Civic Center Drive
Beverly Hills, CA 90210
https://www.ticketmaster.com/
Ticketmaster social media channels
Ticketmaster executive customer service contacts
Primary Contact
Scott Donowho
SVP, Fan Experience Global
9348 Civic Center Drive
Beverly Hills, CA 90210
scott.donowho@ticketmaster.com
(310) 867-7000
Chief Executive
Michael Rapino
President and Chief Executive Officer
9348 Civic Center Drive
Beverly Hills, CA 90210
michael.rapino@ticketmaster.com
(310) 246-2385
Frequently asked questions about Ticketmaster
You can reach Ticketmaster customer service through the following methods:
1. Phone: Call (800) 653-8000. Customer service representatives are available seven days a week.
2. Online Help: Visit the Ticketmaster Help page for assistance with various topics, including refunds, exchanges, booking details, delivery information, and more.
3. 24-Hour Customer Service: Contact Ticketmaster’s 24-hour customer service at (888) 514-4910 for urgent matters.
Ticketmaster does not provide a customer service email address.
Representatives are available seven days a week from 9 a.m. to midnight at (800) 653-8000. For urgent matters, contact its 24-hour customer service line at (888) 514-4910.
To obtain a refund from Ticketmaster, follow these steps:
1. Check eligibility by signing in to your My Account on the Ticketmaster website.
2. Click on the "request a refund" button on the website.
Your refund request will be processed using the original method of payment used during the ticket purchase. Depending on your bank’s processing time, the refund should appear in your account within 5-7 business days.
3. Event cancellation:
- If an event is canceled, no action is required to obtain a refund.
The refund will be processed using the original payment method used at purchase. It should appear in your account within 14-21 days (exceptions include MLB games and the US Open).
Ticketmaster’s Fan Guarantee ensures you can receive a refund within 24 hours of purchase, no questions asked, subject to terms and conditions. After 24 hours, Customer Service is your go-to for all inquiries regarding the Ticketmaster refund policy.
- Sign in to your Ticketmaster account.
- Find your order in My Tickets.
- Select the Chat icon.
You’ll receive assistance from an agent between 9 a.m. and midnight. Additionally, there’s a virtual assistant available 24/7 to guide you.
Sign in to your Ticketmaster account, once logged in, select My Account and edit your profile.
Any changes made to your My Account profile (including payment updates) will only affect future purchases and won’t impact past orders.
To file a complaint with Ticketmaster customer service, follow these steps:
- Visit the ‘How to Contact Us’ page on the Ticketmaster website.
- Submit your complaint using the provided contact form.
If you prefer to speak directly with a representative, you can call Ticketmaster at (800) 653-8000 from 9 a.m. to midnight.
How to get professional help with your Ticketmaster problem
If you need help with a Ticketmaster problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 1, 2015 and updated on March 26, 2024.