TransUnion is an American consumer credit reporting agency. TransUnion collects and aggregates information on over one billion individual consumers in over thirty countries including “200 million files profiling nearly every credit-active consumer in the United States”. Its customers include over 65,000 businesses.
How to reach a person at TransUnion
Main: (312) 985-2000
TransUnion Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
(877) 322-8228 (Personal)
(800) 888-4213 (To purchase credit reports)
(800) 916-8800 (Credit disputes)
(800) 680-7289 (Fraud and identity theft)
(888) 909-8872 (Security freeze)
(888) 567-8688 (Marketing opt-out)
What you need to know about TransUnion
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TransUnion
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Credit disputes hours:
Monday – Friday
Hours: 8 a.m. – 11 p.m. EST
Closed on major U.S. holidays
To order free credit reports by mail:
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
To purchase TransUnion credit reports:
TransUnion LLC
2 Baldwin Place
P.O. Box 1000
Chester, PA 19016
For fraud and identity theft issues:
TransUnion LLC
P.O. Box 2000
Chester, PA 19016
To opt out of marketing:
TransUnion Name Removal Option
P.O. Box 505
Woodlyn, PA 19094
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
TransUnion's mailing address
555 W Adams St
Chicago , IL 60661-3601
https://www.transunion.com/
TransUnion's executive customer service contacts
Primary Contact
Lisa Dickens
VP Customer Service and Operations
555 W Adams St
Chicago , IL 60661-3601
ldickens@transunion.com
Secondary Contact
Steve Chaouki
President, U.S. Markets & Consumer Interactive
555 W Adams St
Chicago , IL 60661-3601
Schaouki@transunion.com
Dane Mauldin
Executive Vice President Chief Operating Officer
555 W Adams St
Chicago , IL 60661-3601
DMauldin@transunion.com
Chief Executive
Christopher A. Cartwright
President and Chief Executive Officer
555 W Adams St
Chicago , IL 60661-3601
ccartwright@transunion.com
How to get professional help with your TransUnion problem
If you need help with a TransUnion problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 7, 2024