Uber Customer Service Contacts

Uber is an American multinational online transportation network.

How to reach a person at Uber

https://www.uber.com/

Uber Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Phone Contacts

When something goes horribly wrong (like an accident) and you need to contact Uber immediately, you should call their Critical Safety Response Line at (800) 285-6172.

This Uber phone number is only for emergencies like accidents or serious security or safety issues, so do not use it for anything else.

Customer service resources

Uber encourages contact via their app or by visiting their Help page https://help.uber.com/ In an effort to most efficiently resolve your issue, Uber recommends you visit their help center first. Please allow up to 24 hours for the support team to respond.

What you need to know about Uber

We receive many complaints about Uber. We have problems with fake rides, rides that never showed up. Lately, we've also been getting some questions about being banned by Uber and refund issues. Uber banned this customer who disputed a credit card charge that was legitimate.

How to resolve a problem with Uber

Check out our ultimate passenger guide to Lyft, Uber and ridesharing. Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber. Please contact Uber using the details we have provided below. Only use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Uber mailing address

Uber social media channels

Facebook

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Uber.

Uber executive customer service contacts

Twitter