Virgin Australia Customer Service Contacts

Virgin Australia is part of the Virgin Group that was founded by Richard Branson in 2000.  In 2011, the brand Virgin Australia was launched. In September, 2020, it was purchased by Bain Capital.

How to reach a person at Virgin Australia

Main: +61 7 3295 3000

Customer Service: (855) 253 8021

Toll Free: (866) 810-7162

International: +61 7 3295 2296

 vabags@hallmark-aviation.com

https://www.virginaustralia.com/us/en/

Virgin Australia Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Virgin Australia

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Australia

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Virgin Australia's mailing address

Virgin Australia's social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Virgin Australia.

Virgin Australia's executive customer service contacts

Complaints and Compliments Form

Sharp is responsible for Virgin Australia Airlines including Inflight Experience, Ground Experience, Network Operations and Operations Services, Flight Operations, Engineering & Maintenance, Safety, Pricing, Network, Scheduling & Yield, Sales & Distribution, Alliances & Product and Business Transformation.