Volkswagen of America Customer Service Contacts

Volkswagen of America is a subsidiary and the North American operational headquarters of the Volkswagen Group of automobile companies of Germany. Volkswagen is the top-selling and namesake marque of the Volkswagen Group, which is also responsible for Audi, Bentley, Bugatti, and Lamborghini.

How to reach a person at Volkswagen of America

Main: (248) 754-5000 or (703) 364-7000

Customer Service: (800) 822-8987

Toll Free: (800) DRIVE VW or (866) 573-1844

Vwcustomercare@vw.com

Volkswagen of America Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For VW customers with product-related questions or comments, please contact the VW Information Center at 1-(800) 374-8389.

For information regarding TDI vehicles, please visit www.vwdieselinfo.com.

Customer Service Resources

Volkswagen Credit (Finance): 800-428-4034

Hours of Operation: 8am – 7pm EST

What you need to know about Volkswagen of America

We receive occasional complaints about Volkswagen. The company wouldn't cover the damage on this case because of a technicality. And here's an Audi case involving a broken engine.

How to resolve a problem with Volkswagen of America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Volkswagen of America mailing address

Volkswagen of America social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Volkswagen of America.

Volkswagen of America executive customer service contacts