Vrbo Customer Service Contacts

Vrbo is an online vacation rental marketplace that allows vacationers to rent apartments and homes via their website. It is owned by Expedia.

Vrbo Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Vrbo

We receive many Vrbo complaints. Almost all of them involve a breakdown of communication between a host and guest, like this recent case involving a promised refund. (Always get everything in writing when dealing with a Vrbo host.) You can find more information about troubleshooting your Vrbo problem in our guide to vacation rentals. This customer had a problem with the company when one of their hosts canceled just 24 hours before.. Also, the company rented out a vacation home that was in poor condition.

How to resolve a problem with Vrbo

The best way to contact Vrbo is through its website or the Vrbo app.  Sign into their account and then can use the chat function to speak to a customer service representative.  You can also request a supervisor through that process, allowing you to begin a paper trail in case you need one later.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Vrbo mailing address

11800 Domain Blvd
300
Austin, TX 78759
https://www.vrbo.com/

Vrbo social media channels

Vrbo executive customer service contacts

Primary Contact
Brian Keaster
Senior Director of Americas Customer Experience
11800 Domain Blvd
300
Austin, TX 78759
brkeaster@vrbo.com

Chief Executive
Jeff Hurst
Chief Executive Officer
11800 Domain Blvd
300
Austin, TX 78759
jeff.hurst@vrbo.com

How to get professional help with your Vrbo problem

If you need help with a Vrbo problem, you can contact our advocacy team or just push the button.

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