Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.
Walmart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
The site has this link for emailing customer service. https://corporate.walmart.com/about/contact/store-corporate-feedback
Customer service resources
Note that Walmart is the parent company of FlipKart, an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service, before using the Walmart chain of executives. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
What you need to know about Walmart
We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.
How to resolve a problem with Walmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Walmart's mailing address
702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/
Walmart's executive customer service contacts
Additional contact info for Walmart Executive Office: executive.communications@wal-mart.com
Walmart Executive Escalations:CACSSEE@wal-mart.com
Primary Contact
Cedric D. Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
cedric.clark@walmart.com
(773) 380-3760
Secondary Contact
John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
John.Furner@walmart.com
(479) 381-6663
Tom Ward
Executive Vice President and Chief eCommerce Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
John.Furner@walmart.com
(479) 268-8585
Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
doug.mcmillon@walmart.com
(479) 277-2501
Frequently asked questions about Walmart
You can communicate with Walmart through the following channels:
Phone: Call (800) 925-6278 (1-800-WALMART) for general inquiries.
Email: Email Walmart customer service at help@walmart.com.
Online Help: Go to the help page and search for or select the appropriate topic.
Online Chat: Use the online chat feature on their website, at the bottom of the help page.
To file a complaint, you can:
Call Walmart Customer Service at (800) 925-6278.
Use the online feedback form.
Visit the Walmart Ethics website and click on "Report A Concern.”
Walmart’s customer service email address is help@walmart.com.
For Walmart credit card inquiries, call (877) 937-4098 or visit the Walmart MoneyCard website.
Walmart communicates with customers through various channels, including social media, email, phone, and in-store interactions. They also use digital storytelling to engage with their audience.
Yes, Walmart responds to customer complaints through its customer service channels.
The current CEO of Walmart is Doug McMillon.
Walmart’s return policy allows returns within a specified period (usually 30 days) for most items, provided they are unopened, undamaged, and in original condition. Some restrictions apply, so checking the specific product details is best.
We list the CEO’s information under Executive contacts.
You can message Walmart through their help page or by calling their customer service number, (800) 925-6278.
Capital One services the Walmart credit card.
Capital One issues the Walmart credit card.
How to get professional help with your Walmart problem
If you need help with a Walmart problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 23, 2014 and updated on March 26, 2024.