Zelle is a digital payments network owned by Bank of America, Truist, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank, and Wells Fargo.
What you need to know about Zelle
Zelle generally does not respond to customer service queries. It passes most complaints along to its bank owners. Here's my guide on how the Zelle dispute process works. We get many many cases about money being sent to the wrong person. The latest swindle is the Zelle callback scam.
How to resolve a problem with Zelle
Zelle's banks are also generally unhelpful. Apply pressure to the executive contacts. Please see our guide on how to get your money back from a Zelle scam or accidental money transfer.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Zelle mailing address
5801 N. Pima Rd.
Scottsdale, AZ 85250
https://www.zellepay.com/
Zelle executive customer service contacts
Primary Contact
Natalie Schwimer
Chief People Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
natalie.schwimer@earlywarning.com
Secondary Contact
José Resendiz
Chief Operating Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
jose.resendiz@earlywarning.com
Mark Travi
Chief Financial Officer
5801 N. Pima Rd.
Scottsdale, AZ 85250
mark.travi@earlywarning.com
Chief Executive
Albert Ko
CEO
5801 N. Pima Rd.
Scottsdale, AZ 85250
albert.ko@earlywarning.com
How to get professional help with your Zelle problem
If you need help with a Zelle problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 22, 2024 and updated on March 12, 2024.