Amtrak Customer Service Contacts

The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail service in the contiguous United States and to nine cities in Canada

How to reach a person at Amtrak 

Customer Service: (800) 872-7245

International: (215) 856-7924

For international passengers, try INTLHELP@amtrak.com

Amtrak Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Amtrak

We've received a fair number of complaints about Amtrak. Here's one recent refund issuea case where Amtrak accidentally canceled a ticket, and, of course, the forced downgrade. There was also that time where Amtrak left passengers stranded and refused to issue a refund. The latest case? Yet another refund problem.

How to resolve a problem with Amtrak

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Amtrak mailing address

Amtrak
60 Massachusetts Ave NE
Washington, DC 20002-4285
https://www.amtrak.com/home

Amtrak social media channels

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Amtrak executive customer service contacts

Primary Contact
Robert Jordan
Assistant Vice President Customer Service
60 Massachusetts Ave NE
Washington, DC 20002-4285
robert.jordan@amtrak.com

Secondary Contact
Scot Naparstek
Chief Operations Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
Scot.Naparstek@amtrak.com

William Flynn
Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
william.flynn@amtrak.com

Chief Executive
Stephen Gardner
President
60 Massachusetts Ave NE
Washington, DC 20002-4285
stephen.gardner@amtrak.com

How to get professional help with your Amtrak problem

If you need help with a Amtrak problem, you can contact our advocacy team or just push the button.

Get Help