Qatar Airways Customer Service Contacts

We were advised on the 24/12 midday that our flight layover had been changed from 3 hours to an 8 hour layover. When we eventually got hold of an agent (bearing in mind this was festive season - we were informed that due to logistical reasons our connecting flight to Bangkok had changed. Upon landing at Doha I went to Customer Services desk and explained that we had booked our travel in January 2025 and paid premium to have a short layover - to which we were advised that our initial connecting flight was still departing but due to overbooking we had been "bumped" to the 07h35 flight. I was extremely dissatified with this and after 2 hours of waiting and going to 3 different Qatar service hubs we were given lounge access. To be honest I dont know why I insisted on Qatar making a plan as the access lounge was so dingy and old looking with minimal food/beverage options and lounge surrounded by chipboard walling so can hear all the airport noise. Qatar Doha should review Emirates and Bidvest lounges at Johannesburg OR Tambo to see what ambiance, service and style should be expected

Wheelchair assistance up to the ramp was booked and confirmed for two elderly passengers with mobility difficulties on a Toronto–Kolkata journey via Abu Dhabi. The connection time was 1 hour 30 minutes, and the booking decision was made based on the airline’s assurance that assistance would be provided.

Despite this, no wheelchair assistance was available from the ramp upon landing in Abu Dhabi. The passengers informed the cabin crew before landing and requested help, but their concerns were dismissed. They were told that the crew could not arrange assistance and were instructed to find help on their own — which is unacceptable for elderly passengers with mobility challenges.

As a result, they were left unattended in a large international airport, forced to navigate the terminal independently, repeatedly asking for assistance. This caused significant physical strain, emotional distress, and mental exhaustion. Although a chair car was eventually provided, it left them before reaching the boarding gate, again abandoning them mid-transfer.

If wheelchair assistance was not actually available from the ramp, this should have been clearly disclosed at the time of booking. The information provided was misleading. With transparent information, a longer layover or a different airline would have been chosen.

The stress from this experience led to health complications for one passenger with pre-existing medical conditions, highlighting a serious lapse in duty of care. Additionally, on a 12-hour international flight, only two meals were served, further reflecting poor overall service.

This experience was deeply disappointing and stands in stark contrast to how other international airlines support elderly and mobility-impaired passengers.

We flew with Qatar mid-december and everything was fine. Today it feels like a low-cost company. Terrible customer-service. We are stating a law suit.

After the arrival of new ceo the standard of the airline is affected as he showed no mercy upon the poor staff working in institution. Mr new ceo is only an unkind and unorganised person having been cursed by many he removed them from jobs

Been in contact since 30th August 25 trying to get compensation and refund for expenses for two missed connections and two unexpected overnight stays with no luggage. Still trying to get somewhere despite contacting customer services very regularly, Promised escalation many times but still no resolution, or indeed contact from the airline. Customer services apparently cannot contact the team allegedly dealing with the compensation. Disgusted and extremely disappointed that an airline which purports to be a quality airline cannot find a way to deal with upsetting situations and customers being out of pocket for over 4 months