Dollar General Customer Service Contacts

Dollar General is a discount retail chain that offers a variety of everyday products, including groceries, household items, and personal care goods, at low prices.

How to reach a person at Dollar General

Dollar General Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Dollar General

What you need to know about Dollar General

Dollar General generally responds to customer service in a satisfactory manner.

Dollar General customer service response times

Dollar General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support Dollar General does not offer phone support.
Email support
digitalcare@dollargeneral.com
 Response times are typically within 1-2 business days.
Live chat supportDollar General does not currently offer live chat support on the website, but it does have an online contact form.
Social mediaDollar General is active on platforms such as Facebook and X. You can usually expect a response within 1 to 2 business days, depending on the volume of messages.
Help center/FAQVisit the FAQ section on the Dollar General website, where some common questions are addressed.

How to resolve a problem with Dollar General

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Dollar General mailing address

100 Mission Ridge
Goodlettsville, TN 37072

Dollar General loyalty program

Dollar General has a loyalty program called the DG Rewards program. It allows customers to earn points on qualifying purchases, which can later be redeemed for discounts.

Dollar General social media channels

X


Dollar General executive customer service contacts

Primary Contact
Amy Bellemare
Customer Service Manager
100 Mission Ridge
Goodlettsville, TN 37072
Amy.Bellemare@dollargeneral.com

LinkedIn

Secondary Contact
Jeff Owen
COO
100 Mission Ridge
Goodlettsville, TN 37072
Jeff.Owen@dollargeneral.com

LinkedIn

Chief Executive
Todd Vasos
100 Mission Ridge
Goodlettsville, TN 37072
todd.vasos@dollargeneral.com

LinkedIn

Dollar General customer service policies

What is Dollar General's privacy policy?

Dollar General’s privacy policy outlines that the company collects personal information, such as contact details and payment information, to process transactions, provide services, and improve customer experience. The company may share this data with third-party service providers for operations like order fulfillment and marketing. Dollar General uses security measures to protect personal data and allows users to manage their preferences regarding marketing communications.

What are Dollar General's terms and conditions?

Dollar General’s terms and conditions outline the rules for using their website and services, including restrictions on misuse, intellectual property rights, and customer responsibilities. By using the site, customers agree to comply with these terms, including limitations of liability, privacy practices, and the company’s right to modify or update terms at any time. The terms also cover aspects related to order processing, shipping, returns, and refunds.

How can I track my shipping?

Visit this link for information on tracking your order through FedEx, the delivery service used by Dollar General for many shipments.

How do I cancel my order?

Visit this link for detailed instructions on how to request an order cancellation or assistance with any issues.

Frequently asked questions about Dollar General

How can I contact Dollar General customer service?

Email Dollar General customer service at digitalcare@dollargeneral.com.

Does Dollar General have an online contact form?

Yes, you can find Dollar General’s online contact form here.

How to get professional help with your Dollar General problem

If you need help with Dollar General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Dollar General?

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Elliott Report
Average rating:  
 11 reviews
 by Lanelle

Store would not honor sale price on Saturday evening at 7pm because the computer had started the next week’s sale price. I was told I should have come earlier. Why should I have to come earlier? The store doesn’t close until 9pm why shouldn’t I be able to get that week’s sale price when the week wasn’t over?

 by Maria

My rate is a 0. You dont get to touch a star... The worst experience in a dollar general that ive ever had, i spent over 60 dollars choose not to get 2 items Welch grape sparkling cider and pistachios and the cashier told me to put them back where i got them... now after a hard day of work ive got to spend my money to get my things and do my cashier's job and put her put backs away... The level of customer service is non existent. Im standing there like how did you even get this job to work with people.. second experience i go back and buy a movie with my daughter and im first in line and the same cashier is even worst ....lies about the register not working gets another worker to ring me but she takes the next person in line im standing there like she is not going to ring me up.... the other cashier stops ringing up the guy behind me ask me to come over so i can purchase my things, and the same cashier that had me standing there began to ring up the guy who had to stop with his first cashier... the level of disrespect while spending your money is awful.. something needs to be done asap. Location. DOLLAR GENERAL 808 Railroad Ave Ne
Estil, South Carolina 29918.

 by Kelly Kemp

Ionia, Michigan store is a joke to shop at the management needs lots of training, most of the time they are outside smoking or on their phone. New employees are not trained well and end up quitting. There will be a line of customers waiting to be checked out and no other workers will come help take care of them.

 by Ruth Moreno

The store at 1462 fm in Rosharon Texas I have a problem with a employee that’s working there she took my phone away from and was acting weird and rude I’m a independent DoorDash person I had a problem getting my order for my customer and wasn’t even the cashier I was talking to she came over where was standing and took my phone she messed up my app and deleted my customers order

 by Thomas DeCastro

To the ignorant employee at the Zion road Egg Harbor Township store (you know who you are) The next time you call out someone in front of all your customers for smelling like weed make sure they're not someone fighting cancer for the last two years. You are a vile and ignorant person. You don't deserve a star but i can't submit this without one. That shows how arrogant your company is.

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