Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
My online travel agency never sent me a confirmation. Do I still have to pay?
If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
My Airbnb rental is infested with fleas! What should I do?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
Do I have the right to privacy in my vacation rental? Maybe not in this one.
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
This $250 Travelocity gift card has expired — but there’s no expiration date on it!
What should you do if your gift card that never expires suddenly expires?
Strangest car rental case ever: Hertz banned my father. Why can’t I rent a car?
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
I didn’t lose the cargo cover in my rental car. Do I still have to pay this $1,202 damage claim from Enterprise?
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.