Christopher Elliott
Palm Coast Travel fined $2,500 and placed on probation for selling unauthorized travel insurance
Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance, while at the same time trying to sue one of its own customers and me into silence, has quietly negotiated a settlement with insurance regulators.
Palm Coast Travel gets more company as regulators crack down on Cruises R Us, Atlantis International
Florida regulators this morning cracked down on two more travel agencies as part of their expanding investigation into illegal travel insurance. It brings the total number of companies charged with selling fake travel insurance to seven since January. More enforcement actions are believed to be on the way.
Internal TSA memo warns Good Samaritans: “We cannot allow a distraction”
If you’re unlucky enough to have a medical emergency on a plane, your flight attendants are trained to help. Same thing goes for other public places, like restaurants and schools. But an internal memo circulated to employees at one airport suggests the TSA would rather you take your heart attack elsewhere.
Florida accuses three more travel agencies — wait, make that five more agencies — of selling unlicensed insurance
Looks like Palm Coast Travel has company. Florida regulators have filed charges against three more travel agencies as part of their expanding probe of unlicensed insurance offered through defunct Prime Travel Protection.
What was Palm Coast Travel doing with its Access America policies?
Florida’s Department of Financial Services is in the early stages of a far-reaching investigation into the activities of Palm Coast Travel and its affiliated companies, according to documents released this week under the state’s Public Records Act.
What’s next for Palm Coast Travel? Here’s what happened to agencies that settled with regulators
As I reported last week, Palm Coast Travel and its companies, including Smartcruiser.com, are headed to a hearing with a Florida administrative law judge to determine if it sold unlicensed travel insurance. This is an important story, because fake “trip protection” policies are known to have been sold to people across the country for years, potentially costing travelers millions of dollars in lost vacations.
In a twist, Florida levels new charges against Palm Coast Travel
Only a few weeks ago, Palm Coast Travel, one of three large travel agencies the state of Florida last year alleged had sold unlicensed insurance, seemed to have everything going for it. The state’s investigation into its activities appeared to have hit a dead end. The company, which runs the site Smartcruiser.com, had sued one of its customers and me in an effort to silence its critics. And it was issuing an average of one press release a week, touting its Better Business Bureau rating and obsession with customer service. But late last week, in an unexpected twist, Florida regulators filed an amended notice of intent to issue a cease and desist order with more detailed charges against Lake Worth, Fla.-based Smolinski and Associates, Inc., which, in addition to doing business as Palm Coast Travel and Smartcruiser.com, also operates under the name Smart Travel Group, Smart Cruiser Holdings and Tripsmart. Any way you read the latest allegations, it’s clear that Florida’s Department of Financial Services has no intention of letting this case fade away. (Here’s the first notice, for comparison purposes.)
What the heck is going on with the TSA in Orlando?
Maybe there’s something in the water in Orlando, but the Transportation Security Administration just can’t stay out of the news there.
