Lowe’s operates home improvement stores across North America that sell tools, building materials, appliances and other products.
Lowe’s Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Lowe’s
What you need to know about Lowe’s
Lowe’s does not seem to care about customer service. Here’s one case involving an extended protection plan that doesn’t work, preventing a customer from fixing a dishwasher. And here’s another one in which it brushed off a customer with a broken wine cooler. Lowe’s does not respond to our questions.
- Lowe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Lowe’s with our insider guide or through its executive contacts.
- Lowe’s customer service policies are standard. Here are our frequently asked questions about Lowe’s.
Lowe’s customer service response times
Lowe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: (704) 758-1000 Customer service: (800) 445-6937 | Representatives are available 7 days a week from 8:30 a.m. to 7 p.m. Eastern time. |
| Email support | Lowe’s does not provide a direct customer service email address on its website. |
| Live chat | Lowe’s offers a live chat feature on its website, allowing visitors to first interact with a bot for common questions and support inquiries, and then connect with a live agent for more detailed assistance. |
| Social media | Lowe’s is active on social media platforms such as Facebook, Twitter, Instagram and YouTube. |
| Help center/FAQ | Lowe’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, product information, installation services and account management. |
How to resolve a problem with Lowe’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lowe’s mailing address
1000 Lowe’s Boulevard
Mooresville, NC 28117
Lowe’s loyalty program
Lowe’s has a loyalty program called myLowe’s Pro for professional contractors and tradespeople.
Lowe’s social media channels
Lowe’s executive customer service contacts
Primary Contact
Ronda (Harlow) Jablonski
Senior Director, Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com
Secondary Contact
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com
Alternative Contact
Joe McFarland
Executive Vice President
1000 Lowe’s Boulevard
Mooresville, NC 28117
joe.mcfarland@lowes.com
Chief Executive
Marvin Ellison
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com
Lowe’s customer service policies
What is Lowe's privacy policy?
Lowe’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders, providing services and for marketing purposes.
What are Lowe's terms of use?
Lowe’s terms of use set forth the conditions for accessing and using the company’s website and services, including account management, use of site content, and limitations of liability.
What is Lowe's returns and exchanges policy?
Lowe’s returns and exchanges policy allows most new, unused merchandise to be returned within 90 days of the original purchase date, with valid proof of purchase.
Lowe’s self-service links
How do I update my personal or payment information?
Visit the website, log in to your account, and go to “Account Settings” to update your personal details, address or payment information.
How do I track my Lowe's order?
Visit the website, log in to your account, and navigate to “My Orders” to view the status and tracking information for your purchases.
How do I schedule or reschedule an installation service?
Visit the website, log in to your account, and navigate to “My Orders” or “Services” to schedule or reschedule installation appointments.
How can I contact Lowe's customer service?
Call (800) 445-6937.
Does Lowe's offer online shopping?
Yes, Lowe’s provides online shopping through its website and mobile app. Customers can browse products, place orders, and choose delivery or pickup options.
Does Lowe's offer home delivery?
Yes, Lowe’s provides home delivery for most products, including large items such as appliances and furniture. Delivery options and fees may vary depending on the item and location.
Does Lowe's offer installation services?
Yes, Lowe’s offers installation services for a variety of products, including appliances, flooring, windows, doors and HVAC systems.
How to get professional help with your Lowe’s problem
If you need help with Lowe’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Lowe’s?
Submit your review | |
Bradenton 14th. ST. STORE IS POORLY MANAGED. Im writting this post based on years going to this store.
1) Floor staffing no where to be found. You have to go throught the store trying to find someone. Then to be told your 4th inline to wait.
2) Dont bother using the call buttons in tiose dept requiring a floor worker, MOST OF THEM DONT WORK!
3) Flat bed and heavy carts are few and far between. There are too little carts for years.
All these items the store management has known for years but changes have occurred
My trip today was for a constuction contract over 4K. I could not get any service on the floor so i left and went down the street to Home Depot and orderred my supplies.
No, issues at HD getting order taken care of.
I love lowes. I hate ai on the phone. it won't let me talk to a human. trying to check on a delivery and it won't let me. I hate this. it makes me feel sick. now i have to go to another town to talk to a human about my order!!!!!!!!!!!
Terrible customer service. Return policy now stinks as they won't even give you store credit after 90 days, although I found out after calling corp CS that the store has the ability to override the register. But the cashier was too lazy to do anything to help us out and only said,"denied" and went on to do something else. Lost our business permanently over $10.
Received a christmas gift unopened 40 tool. Lowes wont even issue a credit because the person who gifted this to me paid cash and doesn't have a receipt. Ive bought over $ 10000 from lowes in the past 10 years. Tried to talk to someone but was denied access to anyone else other than AI.on line or phone
Thia company just lost my business over jot trusting a valued customer. Pitiful losers whom i will bad mouth everytime i get a chance over ,$ 40.
Worst place to do business with there customer service is the worst they will lie to you definitely not professional at all
