OnTrac is a delivery company that provides shipping services, mainly in the western United States. It focuses on delivering packages for businesses and individuals.
How to reach a person at OnTrac
Customer service: (205) 855-5110
OnTrac Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about OnTrac
We have not received any recent complaints about OnTrac.
How to resolve a problem with OnTrac
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.OnTrac mailing address
2501 South Price Road
Columbus, Georgia 31999
OnTrac executive customer service contacts
Primary Contact
Mark Hill
Vice President Operations
2501 South Price Road
Suite 201
Chandler, AZ 85286
mark.hill@ontrac.com
Secondary Contact
Brian Donato
Chief Operating Officer
2501 South Price Road
Suite 201
Chandler, AZ 85286
brian.donato@ontrac.com
Chief Executive
Mike Duffy
2501 South Price Road
Suite 201
Chandler, AZ 85286
michael.duffy@ontrac.com
How do I email LaserShip?
Email LaserShip at invoicedisputes@ontrac.com.
Does Ontrac have live chat with an agent?
Yes, OnTrac’s live chat can be found on the bottom-left side of the website. It is available Monday through Friday from 8 a.m. to 9 p.m. Eastern Time, and Saturday and Sunday from 8 a.m. to 8 p.m. Eastern Time.
Ontrac’s customer service is not available on Christmas Day, December 26th, or New Year’s Day.
What is LaserShip delivery service?
LaserShip is a regional last-mile delivery service that primarily operates on the East Coast of the United States. It delivers packages for e-commerce companies, including same-day and next-day delivery services.
Is LaserShip the same as OnTrac?
LaserShip and OnTrac have officially merged and are now operating under a single name: OnTrac.
How to get professional help with your OnTrac problem
If you need help with OnTrac, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
