Wayfair is an online retailer that sells home goods, including furniture, decor, kitchen items, and more.
Wayfair Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Wayfair
What you need to know about Wayfair
Wayfair generally responds to customer service in a satisfactory manner.
- Wayfair customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wayfair with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Wayfair.
Wayfair customer service response times
| Phone support (844) 348-7576 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern). |
| Email support DataProtectionOfficer@wayfair.com service@wayfair.com | Response times: Usually 1 to 5 business days. Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern). |
| Live chat support | Response times: Usually 1 to 10 minutes. Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern). Located at the bottom right-hand corner of the screen. |
| Social media | Response times: Usually 1 hour to 2 days. Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern). |
| Help center/FAQ | Wayfair’s FAQ section. |
How to resolve a problem with Wayfair
This guide on how to solve a customer service problem will help you resolve most problems with the Wayfair. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wayfair mailing address
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
Wayfair loyalty program
Wayfair Rewards is a paid membership program that offers free shipping on all orders, early access to sales, and 5% back in “Reward Dollars” on qualifying purchases across Wayfair and its affiliated brands; those rewards can be applied to future purchases but are only usable while the membership remains active, the program auto-renews unless canceled, and benefits, exclusions, and reward eligibility are governed by detailed terms that can limit when and how the perks actually apply.
Wayfair social media channels
Wayfair executive customer service contacts
Primary Contact
Andrew Adelfio
Global Head of Customer Service
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
aadelfio@wayfair.com
Secondary contact
Stefan Reimig
Senior Director, Global Customer Service and Scaled Sales
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
sreimig@wayfair.com
Chief Executive
Niraj Shah
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
nshah@wayfair.com
Does Wayfair have a customer service number?
Yes, Wayfair has a customer service number. You can reach Wayfair customer service at (877) 929-3247.
How do I report a problem on Wayfair?
To report a problem on Wayfair:
– Log in to your Wayfair account on its website or mobile app.
– Navigate to “My Orders” to find the order you need help with.
– Click on the “Help with Order” button next to the order.
– Follow the prompts to describe your issue and submit a request for assistance.
– You can also call Wayfair customer service at (877) 929-3247 for immediate help.
How do I contact Wayfair UK customer service?
To contact Wayfair UK customer service:
– Visit the Wayfair UK website.
– Scroll down to the bottom of the page and click on “Customer Service” under the “Help and Support” section.
– You can use the online contact form or find the phone number for Wayfair UK customer service, which is 0800 169 0423.
Where is Wayfair based?
Wayfair is based in the United States. Its headquarters are located in Boston, Massachusetts.
How to get professional help with your Wayfair problem
If you need help with Wayfair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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We order 2 maven lane chairs and 2 backless stools ,we were sent someone else order, returned it never got a thank you for sending the other person's order back... found out through e-mail that our original order was canceled due to out of stock we would never order any thing from Way Fair again in life VERY POOR CUSTOMER SERVICE
HIGH PRICED , AND THE WORSE CUSTOMER SERVICE WE HAVE EVER EXPERIENCED IN LIFE WON'T SUGGEST THIS COMPANY TO ANY ONE REALLY PISSED NO FURNITURE FOR THE HOLIDAYS , WE ORDERED 30 DAYS BEFORE X;MAS
Order # 4394438187 (0 stars if I could, for delivery!!!)
4 huge boxes were delivered today. I have not opened them yet as I am not ready to set it up in the room it will go in. Therefore I am making no comment on the product; only on the delivery. I know that was FedEx but it is still a Wayfair issue as I contracted with you for this item. Not with FedEx. Right after I placed the order I went into tracking and specified in the delivery instructions that I would make sure to be home and I would like them to put the boxes in the garage, or if they don't fit, on our patio in the back yard.
The tracking said they would be delivered yesterday, then Monday, and finally today between 1:30 and 5:30. At 12:30 I went out on my front porch and there they were, leaning up against the walls of my porch, ready to be rained on or stolen. I had no idea that FedEx had been and gone - well before their specified time frame. They didn't knock or call - I was sitting right here in the living room. Even my dog didn't bark, and she barks at the mailman EVERY SINGLE DAY. How sneaky were they!!! Anyway, I had to get the hand truck out of my garage and move them all one at a time, by myself. Difficult enough at the best of times, but I had foot surgery in November and I am still in a surgical shoe/boot. I sincerely DO NOT appreciate this kind of service. For delivery you actually get 0 stars and a piss poor verbal opinion to anyone who asks. I will most likely never buy anything from Wayfair again, no matter how small, simply for this reason. I'll write another review on the product once I put it together in a month. I strongly suggest that your company try to do better by your customer, though Wayfair is so huge, you can probably afford to be as slack as you like. Congratulations on that accomplishment.