Amazon lost return: What happened to my surge protector?
After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
It’s hot out there! How long until my Carrier air conditioner gets repaired?
Read the frustrating tale of Jeffrey Schiff’s months-long battle to get his Carrier air conditioner repaired, and how he finally found relief with the help of a consumer advocate. Learn tips and strategies for navigating warranty issues and customer service frustrations in this all-too-relatable story.
Help! KFC sent my mobile order to the wrong store
Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?
I returned my Audious hearing aids, but the company never returned my money
Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?
Help! Apple wants to charge me again for AppleCare coverage
Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.
ADT wants to charge me $2,089 for early termination. Is that fair?
Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?
La-Z-Boy furniture delivery delay: How do I get my recliners now?
La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?
Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?
Saks return problem: Where’s my money?
Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?
Help me with these fraudulent charges on my card. Citi won’t.
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?