U.S. Customs confiscated her passport. How does she get it back?
When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
I sent a stranger money through Zelle by mistake. How do I undo it?
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?
Overcharged by Quest Diagnostics — can she get her $353 back?
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?
Home Depot can’t install my garage shelving. Can I get a refund?
It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?
His bed arrived in pieces. Can he get a refund from Amerisleep?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
He canceled his dishwasher order, but Sears kept his money
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
Samsung’s TV doesn’t work with the MLB app. Can I get a refund?
Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?
Why won’t T.J. Maxx refund my purchase on PayPal?
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?