iPhone freeze problem leads to big rate increase
After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Not seeing clearly with DirecTV’s Cinema Connection Kit
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit.
I terminated my cell phone service, but where’s my credit?
Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair? I need your help with a refund.
Sprint doubled my tablet bill – what should I do?
Why are his Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
No visit from Terminix, but they sent a bill anyway
Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
Not an ice way to be treated by GE
I have a problem with my GE refrigerator I bought GE replaced the entire ice maker at a cost of $239. Last week, the ice maker broke again.
“Multiple, invasive” repairs on my air conditioning unit – can you help?
Dan Gallagher’s Bryant air conditioning unit has multiple, invasive damage and doesn’t work right. Who is responsible for fixing it?
My PayPal account is frozen – can you unfreeze it?
Paypal closed Hunter Roquemore’s account after he sold a computer on eBay. How can he unfreeze it? He needs help.
This “chunk of junk” isn’t what I thought it would be
Elaine orders a mystery box from an online retailer. It’s short by two items. Why won’t the retailer replace the missing merchandise?
