5 times customers should say “sorry”
Ever apologized to a business? If you said “never,” then maybe you don’t have kids.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
Should I shame, sue – or take it straight to the top?
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
I’m done playing phone games with HP
Lisa Bernstein’s HP printer cartridge doesn’t work — and apparently, neither do the company’s phones. How can she get HP to honor its warranty?
The art of appeal: 5 tips that will turn a “no” into a “yes”
Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.
Google Plus says my name is not allowed — now what?
Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
Why do companies really care about your happiness? (It’s not a trick question)
Memo to corporate America: Your customers are not walking dollar bills.
Hey Travelzoo, you call that a winery tour and gourmet lunch?
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?
Hey Whirlpool, why are my refrigerator shelves cracking?
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?
3 secrets for dealing with the scammiest industry on Earth
When it comes to email, which industry do you trust the most?