New “gotchas” that travelers never see coming
When Yesim Saydan flew from New York to Amsterdam recently, she was shocked when a ticket agent weighed her carry-on backpack.
AIRLINE FEES
Want to skip the bot and talk to a human? It could cost you
The problem with artificial intelligence is simple: When travelers need it the most, it is the least helpful.
Frontier Airlines overcharged me $220 for luggage! Can you help me get it back?
Allison Sanders prepays for her checked luggage on a Frontier Airlines flight from Denver to Orlando. But the airline charges her for her bags twice. Now it won’t refund her for the second charge. Can she get her second charge back?
Airlines are getting stricter about carry-on luggage. Here’s what to do about it.
Are airlines tightening their carry-on luggage rules? Passengers like Eddie Cannon believe the answer is “yes.”
You’re overpacking! Here’s how to lighten up when you travel
You’re carrying too much luggage. Here’s how to lighten up.
Angry air travelers are lashing out at each other. Here’s what to do.
Is it my imagination, or are air travelers getting angrier at each other this summer?
Will new airline consumer protection rules help you when you fly this summer?
You’ve probably heard about the new airline consumer protection rules that rolled out with a one-two punch last month. There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly.
I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?
Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?
Warning: More airline fees are on the way
What new airline fees will be introduced in 2023? Will dynamic pricing take hold? Brace for impact. It’s going to be a bumpy ride.