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AIRPORT SECURITY

With record summer travel, missing flights is a real fear. Get expert advice on avoiding airport chaos and what to do if you miss your plane. summer flights

Passengers are missing their summer flights. Here’s how to avoid being left behind

September 23, 2025July 13, 2025 by Christopher Elliott

Ever had this nightmare? You’re racing through the airport, dodging slow-moving travelers, swerving to avoid those annoying golf carts, only to arrive breathlessly at your gate just as the doors close. 

Categories On Travel
Experts predict the busiest travel season ever. Get practical tips to skip lines at airports and popular spots, and stay safe in large crowds.

It’s the busiest travel season ever! Here’s how to avoid lines and stay ahead of the crowds

July 6, 2025 by Christopher Elliott

If you feel like you’re spending more time standing in line than on vacation, then you’ve probably been traveling this year.

Categories On Travel
Tracy Pruss lost her iPhone 13 while boarding an American Airlines flight from Raleigh-Durham to Cincinnati. Despite using the Find My app to locate the phone near the gate desk, her attempts to retrieve it were met with delays and unhelpful responses from both the airport and the airline. As days passed and the battery dwindled, Pruss feared losing the phone—and its irreplaceable contents—forever. Desperate, she drove to the airport in Cincinnati for help. Will American Airlines find her phone before it's too late, or are these precious memories lost forever?

Can American Airlines find my irreplaceable iPhone before it’s too late?

December 2, 2025September 2, 2024 by Christopher Elliott

Tracy Pruss lost her iPhone 13 as she boarded an American Airlines flight from Raleigh-Durham to Cincinnati. The device slipped out of her pocket on the jetway.

Categories Advocacy
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

CLEAR almost made us miss our flight. I want an apology!

December 5, 2023July 26, 2023 by Christopher Elliott

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

Categories Problem Solved

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