Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Have you started arriving at the airport gate early? Like, way early? Mary Vogel has. For her upcoming flight from Chicago to Paris, she’ll get to the terminal more than three hours before her scheduled departure.
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
Do you knock three times on the airplane fuselage before you board a flight? Or do you carry a lucky rabbit’s foot on vacation? If you do, then you might be a superstitious traveler.
All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart.
