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Elliott Report

Elliott Report

  • Home
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CONSUMER ADVOCACY

Penny Sadler is afraid to travel -- now more than ever. Maybe it's the uncertain security situation or the recent questions about airline safety. But Sadler, a photographer from Dallas, gets jittery before every trip.

More Americans are afraid to travel now. Here’s what to do about it.

June 25, 2025October 19, 2024 by Christopher Elliott

Maybe it’s the one-two punch of the recent hurricanes in the Southeast or the escalating tensions in the Middle East. But Americans seem more afraid to travel than ever.

Categories Safe Travels
Erin Wright was banned by American Airlines, accused of intoxication and engaging in sexual activity with a stranger during a flight. But Wright insists it's a case of mistaken identity — she’s a 24-year-old lesbian who wasn’t involved. Determined to clear her name, Wright turned to an advocacy team for help. Although American Airlines eventually reinstated her, Wright’s fight wasn’t over. She posted a viral TikTok video and fought for a refund for an extra ticket she had to buy. What really happened on that flight?

Banned by American Airlines for being “intoxicated and engaging in sexual activity” — but was it her?

June 28, 2025October 7, 2024 by Christopher Elliott

American Airlines says Erin Wright was drunk and had sex with a man on a recent flight, and now she’s banned. Wright says American Airlines didn’t give her a chance to tell her side of the story and that this is a case of mistaken identity — and she can prove it

Categories Advocacy
Alex and Jaime Passakos experienced a disappointing wedding at Sandals Montego Bay, citing issues like poor hair styling, an ineffective bridal assistant, missed sunset photos, and damaged wedding attire. Most distressingly, their wedding photos and video were of poor quality. The couple initially sought a refund for the wedding portion of their $48,000 trip. Sandals offered a partial refund and a free stay, which was negotiated up after complaints. Ultimately, Sandals increased their compensation offer, which the couple accepted.

My wedding was ruined! What does Sandals owe me?

October 19, 2024September 23, 2024 by Christopher Elliott

Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.

Categories Advocacy
It's easy to get treated like a second-class citizen when you travel: Just say the wrong thing.

Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!

June 1, 2025September 8, 2024 by Christopher Elliott

It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.

Categories On Travel
Mirella Veen, a resident of St. Maarten, faced a frustrating situation when her $430 Amazon package, containing computer equipment and shelves, went missing after being handed off to a freight forwarder. Despite Amazon's claims that the package was delivered, there was no proof of receipt, and the company refused to issue a refund or replacement. Mirella's persistence in dealing with automated responses and unhelpful customer service finally led to a resolution. But who was truly at fault, and what does Amazon's policy mean for international customers?

My Amazon package never arrived. Now they’re hiding behind a freight forwarder

September 27, 2024September 6, 2024 by Christopher Elliott

Mirella Veen orders $430 worth of computer equipment and shelves through Amazon. But her freight forwarder loses it while shipping it to St. Maarten. Who’s responsible?

Categories Problem Solved
Linda Carnivale found herself in a frustrating situation after canceling a cruise and trying to get her $250 deposit back. With the credit card she used now closed, NCL claimed to have refunded the money, but Chase, her bank, said otherwise. A tense three-way call between Linda, Chase, and NCL led to a blame game with no resolution in sight. Linda's persistence paid off as she documented everything, but will she finally see her refund? The situation serves as a cautionary tale for anyone dealing with refund disputes between businesses and banks.

Help! NCL and Chase are arguing about my $250 refund, but I just want my money back

September 5, 2024August 28, 2024 by Christopher Elliott

Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?

Categories The Travel Troubleshooter
Companies often use release forms to silence consumers when addressing complaints. For instance, Lowe's offered a settlement to a customer for a botched kitchen installation but required her to destroy evidence and stay silent. These agreements, similar to nondisclosure agreements, prevent consumers from sharing their experiences, thereby protecting the company's reputation. Consumers should be wary of such agreements, which may restrict their rights to criticize or pursue further claims. Consulting a lawyer before signing is advisable to understand the full implications. Refusing these agreements could push companies to resolve issues transparently.

How companies try to silence you when you have a problem

October 2, 2025August 26, 2024 by Christopher Elliott

The document seemed harmless enough — a “release of all claims” in exchange for a cash settlement. Lowe’s sent it to one of our readers when she asked it to fix a botched kitchen installation.

Categories Advocacy
Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Aer Lingus made me miss my flight. Then it charged me these booking fees!

July 11, 2025August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Categories The Travel Troubleshooter
When Lesle Collins flew from Dallas to Denver, her luggage didn’t make the trip. Despite promptly reporting it to Frontier Airlines, she faced repeated delays and ultimately a denial of her claim due to a missed deadline. Collins insists she never received the necessary forms from Frontier, highlighting the importance of immediately filing a claim at the airport and keeping thorough documentation. While airlines like Frontier have strict timelines, they can make exceptions. After advocacy, Frontier reopened Collins' case, underscoring the need for persistence in resolving lost luggage issues.

Problem with luggage: I waited too long to file a claim with my airline!

May 12, 2025August 19, 2024 by Christopher Elliott

When Lesle Collins flew from Dallas to Denver last summer, her baggage did not. She tried to file a luggage claim — but she could not.

Categories Advocacy
Deirdre Stewart ordered six bras online and paid with PayPal, but received only two bras in the wrong size and a hideous shower curtain. Despite providing all required documentation, she has been waiting six weeks for a refund through PayPal’s Purchase Protection plan. After numerous frustrating interactions with PayPal’s customer service, including a disturbing call with a supposed supervisor, Deirdre reached out for help. With assistance, PayPal finally resolved her case, refunding her purchase. This bizarre experience highlights potential flaws in PayPal’s protection plan and the importance of documented communication.

I ordered bras, but they sent me a hideous shower curtain

August 20, 2024August 16, 2024 by Christopher Elliott

Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?

Categories Problem Solved
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