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CONSUMER ADVOCACY

When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again.

JetBlue owes me $71 for my Uber ride to the airport. Why won’t it pay?

January 21, 2024July 25, 2022 by Christopher Elliott

Categories Problem Solved

Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment. But it doesn't work.

Help! My Airbnb host canceled my reservation, and now I have to pay $1,300 more

January 21, 2024July 25, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Allegiant Airlines pulls out of Bruce Sidaway's home airport, what happens to the $117 voucher he has? Allegiant isn't responding to his emails. But it should.

Allegiant Airlines left my home airport. What do I do with this ticket credit?

October 27, 2024July 11, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Sandra McLean can't access her Rolling Stones tickets online and misses the concert. Does she deserve a refund?

Ticket Liquidator liquidated her Rolling Stones tickets — can she get any satisfaction?

January 21, 2024July 11, 2022 by Christopher Elliott

Categories Problem Solved

When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him a fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix that?

AT&T offered him an iPhone 11 for $36, but now he’s paying $500

January 21, 2024July 4, 2022 by Christopher Elliott

Categories Problem Solved

Alamo wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?

Five years later, he got a $14,700 bill from Alamo. Does he have to pay?

January 21, 2024June 27, 2022 by Christopher Elliott

Alamo wants Dominic to pay $14,700 after one of its rentals gets water damage.

Categories Problem Solved

When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket.

I booked my JetBlue Airways tickets on Orbitz. Now they’re gone.

January 21, 2024June 27, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

After Laura Keir pays for her Club Med vacation, she gets another bill for $3,000. If she doesn't pay, she can't check in.

Club Med wants another $3,000 for a vacation I already paid for

January 21, 2024June 20, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards.

Ticketmaster still owes me $150 for these Jim Gaffigan tickets!

January 21, 2024June 20, 2022 by Christopher Elliott

Ticketmaster still owes me $150 for these Jim Gaffigan tickets. Will they refund me?

Categories Problem Solved

CSA Czech Airlines loses Dick Helms' luggage. When he buys necessary clothes and toiletries, the carrier promises to reimburse him promptly. But it doesn't.

CSA Czech Airlines lost my luggage, but it won’t reimburse my expenses

January 21, 2024June 13, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

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