CONSUMER ADVOCACY Archives

When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one?

Aegean Airlines refunds one ticket but not the other. What’s going on?

January 10, 2026April 25, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket ?

He ordered three tickets from Vivid Seats but only got two

January 21, 2024March 21, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3

January 21, 2024March 7, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said?

Help! Marriott canceled my reservation and then went silent

January 21, 2024February 21, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said?